Support that actually scales.
// OVERVIEW
Raflay Desk gives modern support teams an AI-powered backbone. Smart ticket routing gets the right issue to the right agent in seconds. AI-suggested responses let your team reply faster, without sacrificing quality.
AI Ticket Routing
Machine learning automatically classifies and routes every incoming ticket.
Smart Reply Suggestions
AI drafts responses based on your knowledge base so agents can reply in one click.
Knowledge Base
Build a self-serve help center that deflects repetitive questions automatically.
SLA Management
Set response and resolution targets and get alerted before an SLA is breached.
Support Analytics
Track CSAT, response times, and ticket volume with clear, actionable dashboards.
Omnichannel Inbox
Email, chat, and social — all in one unified inbox your team will love.
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